Email settings
- Email settings can be edited for the whole organization
- Every user may set their own emails that they wish to receive.
Issue
| Trigger | |
|---|---|
| New issue | Client has reported an issue, issue recipient and asset managers are notified by email |
| Issue received | When issue is reported by email (or QR), the author is notified by email upon receival by Saago system |
| Issue rejected | Reported issue was rejected and the reporter is notified |
| Issue scheduled | Reported issue was reviewed by a person and scheduled for execution. Issue reporter is notified |
| Issue completed | Work on the reported issue has been completed. Issue reporter is notified |
| Issue forwarded | Issue assignee changed. Email is sent to the new assignee |
Task
| Trigger | |
|---|---|
| Emergency notification | Task with highest priority has been created. All of the asset managers are notified |
| Technician new task | Task has been assigned for today and the responsible technician is notified |
| Task outsourced | Task has been outsourced and email is sent to the sub-contractor |
Price offer
| Trigger | |
|---|---|
| Price offer forwarded | Price offer's assignee has changed. Email is sent to the new assignee |
| Price offer accepted | Client accepted the price offer. Assignee is notified |
| Price offer rejected | Client rejected the price offer. Assignee is notified |